Store Policy

Warranty

Our basic mechanical overhauls and complete mechanical restorations come with a one year warranty on all work performed. Warranties are only valid for instruments that have not been abused or otherwise neglected. Warranties do not cover repair work that is not done by Tenor Madness*. If your horn goes out of regulation in the first year by means of normal daily wear and tear, send it back to us and we'll fix it for free. You are only responsible for shipping charges.

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*If only minor adjustments are needed and we know a saxophone technician in your area that we trust, we can ask them to do the work for us so that you don't have to worry about shipping your saxophone.

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Special Orders

Tenor Madness offers special order items to ensure that our customers get the perfect item for them! These items are items that we do not keep in stock and will only order from the manufacturer when you place the order. These items are nonrefundable. Because they are not in stock, we cannot guarantee a delivery date. We will do our best to contact you with updates, but please feel free to email us to check in on your items.

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Privacy policy

Tenor Madness respects your privacy and because we do require that you provide us with personal information in order to process your transaction such as: name, address, phone number, credit card, email etc., this information will not be traded, sold or otherwise dispersed in any reason other than to carry out your transaction. Only information pertinent to fulfilling your order will be disclosed to any Tenor Madness affiliate, subsidiary or payment processors, and then only the information that is strictly required.

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Customer support

Being a small business, we understand the importance of talking to real person. We encourage questions and feedback and want to get you the most accurate information possible! Please feel free to contact us through email or by phone. We will get to you as soon as possible and hope that we can make your transaction as easy as possible!

 

Phone: 319-234-3561

 

Hours

Monday-Friday: 9:00 am-5:30 pm

Saturday: By appointment only

Sunday: Closed